Last updated: Tuesday, January 19, 2021

Customer Terms and Conditions - SEND and STORE

1 INTERPRETATION

1.1 The following definitions and rules of interpretation apply in these Conditions.
1.2 Definitions:
BIFA Terms: the standard trading terms and conditions of the British International Freight Association (BIFA) 2017 Edition or and subsequent versions as amended by these Conditions.
Business Day: a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.
Charges: the charges payable by the Customer for the supply of the Services in accordance with clause 5.
Conditions: these terms and conditions as amended from time to time in accordance with clause 12.8.
Contract: the contract between Trident and the Customer for the supply of Trident Services in accordance with these Conditions.
Customer: the person or firm who purchases Delivery Partner Services via the Trident Services.
Customer Default: has the meaning set out in clause 4.2.
Delivery Partner: any supplier of SEND and/or STORE provided via Trident to the Customer.
Delivery Partner Conditions: the terms and conditions entered into between Trident and the Delivery Partner.
Delivery Partner Services: the SEND and STORE services provided by the Delivery Partner directly to the Customer.
Goods: the cargo to which any business under these conditions relates
Order: the Customer's order for Services as set out in the Customer’s enquiry via the Site and the acceptance of Trident’s quotation by the Customer’s use of the Site.
SEND: the provision of delivery, freight forwarding, logistics, fulfilment, packaging, repackaging and any other similar services to deliver Goods provided by a Delivery Partner to the Customer as detailed in the Order.
Site: Trident’s user website and associate interface available on the worldwide web at the following: https://www.trident-ww.com/
STORE: the provision of storage of Goods provided by a Delivery Partner to the Customer as detailed in the Order.
Trident: Trident Worldwide Ltd registered in England and Wales with company number: 10772380.
Trident Services: the services of Trident acting as the Customer’s agent in facilitating the Deliver Partner Services and the associated payment collection service.
1.3. Interpretation:
1.3.1. A reference to a statute or statutory provision is a reference to it as amended or re-enacted. A reference to a statute or statutory provision includes all subordinate legislation made under that statute or statutory provision.
1.3.2. Any words following the terms including, include, in particular, for example or any similar expression, shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.
1.3.3. A reference to writing or written includes fax and email.

2. BASIS OF CONTRACT

2.1. The Order constitutes an offer by the Customer to purchase Services in accordance with these Conditions and the BIFA Terms (as amended by clause 2.2), both the Order and the BIFA terms are hereby incorporated and apply to these Conditions. In the event of conflict, the Order shall prevail, then these Conditions.
2.2. The BIFA terms are amended as follow: by
2.2.1. “Company” shall mean Trident (as defined in these Conditions) to the extent that the BIFA terms apply to Trident as an agent
2.2.2. “Customer” as defined in these conditions
2.3. The Customer agrees and acknowledges that it will be required to accept the terms and conditions of the Delivery Partner and the Customer hereby agrees to be subject to the Deliver Partner Conditions.
2.4. These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing. In the event of conflict between these Conditions and the Delivery Partner Conditions, these Conditions shall prevail.
2.5. Any quotation given by Trident shall not constitute an offer, and is only valid for a period of 5 Business Days from its date of issue.

3. SUPPLY OF SERVICES

3.1. Trident shall supply the Trident Services to the Customer.
3.2. Trident warrants to the Customer that the Trident Services will be provided using reasonable care and skill.

4. CUSTOMER’S OBLIGATION

4.1. The Customer shall:
4.1.1. insure its own Goods if required and cooperate with Trident and the Delivery Partner at all time;
4.1.3. ensure that the terms of the Order are complete and accurate;
4.1.4. co-operate with Trident in all matters relating to the Contract;
4.1.5. obtain and maintain all necessary licences, permissions and consents which may be required for the Delivery Partner Services before the date on which the Delivery Partner Services are to start; and
4.1.6. pay the full amount (including VAT elements and all disbursements, whether collected by Trident as a payment collection agent or otherwise) stated in any invoices presented to them in full whether the same relates to Delivery Partner Services or Trident Services.
4.2. If Trident's performance of any of its obligations under the Contract is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation (Customer Default):
4.2.1. without limiting or affecting any other right or remedy available to it, Trident shall have the right to suspend performance of the Trident Services or the Delivery Partner Services until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it from the performance of any of its obligations in each case to the extent the Customer Default prevents or delays Trident's performance of any of its obligations; and
4.2.2. the Customer shall reimburse Trident on written demand for any costs or losses sustained or incurred by Trident arising directly or indirectly from the Customer Default.

5. CHARGES

5.1. The Charges for the Trident Services and the Delivery Partner shall be the amount stated on the Order:
5.2. All amounts payable by the Customer under the Contract are exclusive of amounts in respect of value added tax chargeable from time to time or any local equivalents (VAT). Where any taxable supply for VAT purposes is made under the Contract by Trident to the Customer as documented in a valid VAT invoice issued by Trident, the Customer shall, on receipt of that valid VAT invoice, pay to Trident such additional amounts in respect of VAT as are chargeable on the supply of the Trident Services and the Delivery Partner Services at the same time as payment is due for the supply of the Trident Services.
5.3. If the Customer fails to make a payment due to Trident under the Contract by the due date or any payments are not cleared, then, without limiting any other remedy herein, the Customer shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause 5.3 will accrue each day at 4% a year above the Bank of England's base rate from time to time, but at 4% a year for any period when that base rate is below 0%.
5.4. All amounts due under the Contract shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

6. TRIDENT RESOLUTION CENTRE

6.1. For the purpose of this clause 6, “completion” shall mean in the case of SEND the date on which the Goods have been delivered to the destination as stated in the Order and for the purposes of STORE the last day of storage date, except where storage is provided for more than 20 Business Days in which case the rolling time periods as stated in the Order.
6.2. Trident will hold the Charges until 5 Business Days from completion by the Delivery Partner of SEND and/or STORE.
6.3. During the time period stated in clause 6.2, the Customer may raise a complaint with Trident in relation to the provision of SEND and/or STORE via e-mail or via the Site.
6.4. Should the Customer not raise any complaint then the Delivery Partner’s element of the Charges shall be released.
6.5. Should the Customer raise a complaint, Trident will act to resolve the matter in a reasonable time frame and the decision of Trident will be binding on both the Customer and the Delivery Partner.

7. INTELLECTUAL PROPERTY RIGHTS

7.1. All Intellectual Property Rights in or arising out of or in connection with the Trident Services (other than Intellectual Property Rights in any materials provided by the Customer) shall be owned by Trident.

8. DATA PROTECTION

8.1 The parties shall comply with their data protection obligations as set out in the Data Protection Act 2018 and any successor legislation.

9. LIMITATION OF LIABILITY

9.1. Trident shall not be liable for any matter that relates to the Delivery Partners’ delivery of SEND and/or STORE and the Customer shall arrange its own insurance for the Goods or refer to the Delivery Partner’s insurance.
9.2. References to liability in this clause 9 include every kind of liability arising under or in connection with the Contract including liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
9.3. Nothing in this clause 9 shall limit the Customer's payment obligations under the Contract.
9.4. Nothing in the Contract limits any liability which cannot legally be limited, including liability for:
9.4.1. death or personal injury caused by negligence;
9.4.2. fraud or fraudulent misrepresentation; and
9.4.3. breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
9.5. Subject to clause 9.4 (Liabilities which cannot legally be limited), Trident's total liability to the Customer will be limited to the amount actually paid by the Customer and received by Trident pursuant to the Order specifically in relation to the Trident Services.
9.6. The follow are wholly excluded in relation to Trident:
9.6.1. loss of profits.
9.6.2. loss of sales or business.
9.6.3. loss of agreements or contracts.
9.6.4. loss of anticipated savings.
9.6.5. loss of use or corruption of software, data or information.
9.6.6. loss of or damage to goodwill; and
9.6.7. indirect or consequential loss.
9.7. This clause 9 shall survive termination of the Contract.

10. TERMINATION

10.1. Without affecting any other right or remedy available to it, Trident may terminate the Contract by giving the Customer 1 months' written notice.
10.2. Without affecting any other right or remedy available to it, either party may terminate the Contract with immediate effect by giving written notice to the other party if:
10.2.1. the other party takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), applying to court for or obtaining a moratorium under Part A1 of the Insolvency Act 1986, being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction;
10.2.2. the other party suspends, or threatens to suspend, or ceases or threatens to cease to carry on all or a substantial part of its business; or
10.2.3. the other party's financial position deteriorates to such an extent that in the terminating party's opinion the other party's capability to adequately fulfil its obligations under the Contract has been placed in jeopardy.
10.3. Without affecting any other right or remedy available to it, Trident may terminate the Contract with immediate effect by giving written notice to the Customer if the Customer fails to pay any amount due under the Contract on the due date for payment.
10.4. Without affecting any other right or remedy available to it, Trident may suspend the supply of Services under the Contract or any other contract between the Customer and Trident if:
10.4.1. the Customer fails to pay any amount due under the Contract on the due date for payment;
10.4.2. the Customer becomes subject to any of the events listed in clause 10.2.2 or clause 10.2.3, or Trident reasonably believes that the Customer is about to become subject to any of them; and
10.4.3. Trident reasonably believes that the Customer is about to become subject to any of the events listed in clause 10.2.1.

11. CONSEQUENCES OF TERMINATION

11.1. On termination or expiry of the Contract the Customer shall immediately pay to Trident all of Trident's outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, Trident shall submit an invoice, which shall be payable by the Customer immediately on receipt.
11.2. Termination or expiry of the Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination or expiry, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry.
11.3. Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination or expiry of the Contract shall remain in full force and effect.

12. GENERAL

12.1. Neither party shall be in breach of the Contract nor liable for delay in performing, or failure to perform, any of its obligations under the Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control.
12.2. Trident may at any time assign, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of its rights and obligations under the Contract.
12.4. Each party undertakes that it shall not at any time, disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party, except as permitted by clause 12.5.
12.5. Each party may disclose the other party's confidential information:
12.5.1. to its employees, officers, representatives, contractors, subcontractors or advisers who need to know such information for the purposes of carrying out the party's obligations under the Contract. Each party shall ensure that its employees, officers, representatives, contractors, subcontractors or advisers to whom it discloses the other party's confidential information comply with this clause 12.5; and
12.5.2. as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
12.5.3. Neither party shall use the other party's confidential information for any purpose other than to perform its obligations under the Contract.
12.6. The Contract constitutes the entire agreement between the parties and supersedes and extinguishes all other agreements, promises, assurances, warranties, representations or understandings between them, whether written or oral, relating to its subject matter.
12.7. Each party acknowledges that in entering into the Contract it does not rely on, and shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Contract. Each party agrees that it shall have no claim for innocent or negligent misrepresentation based on any statement in the Contract.
12.8. Except as set out in these Conditions, no variation of the Contract shall be effective unless it is in writing and signed by the parties (or their authorised representatives).
12.9. A waiver of any right or remedy under the Contract or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy. A failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under the Contract or by law shall prevent or restrict the further exercise of that or any other right or remedy.
12.10. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of this agreement. If any provision or part-provision of this Contract deleted under this clause 12.10 the parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.
12.11. Any notice given to a party under or in connection with the Contract shall be in writing and shall be delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case); or sent by fax to its main fax number or sent by email to the address specified in notified in writing.
12.12. Any notice shall be deemed to have been received:
12.12.1. if delivered by hand, at the time the notice is left at the proper address;
12.12.2. if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; or
12.12.3. if sent by fax or email at the time of transmission, or, if this time falls outside business hours in the place of receipt, when business hours resume. In this clause 12.12.3, business hours means 9.00am to 5.00pm Monday to Friday on a day that is not a public holiday in the place of receipt.
12.13. Unless it expressly states otherwise, the Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.
12.14. The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by, and construed in accordance with the law of England and Wales.
12.15. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.